It’s something that many are now circling back to as the value of those fundamentals becomes all too clear in hindsight. This has been one of the hardest lessons learned by organisations who leaped headfirst into their Teams adoption during lockdown. In most cases, however, insufficient governance makes Teams much more difficult to navigate and risks the introduction of potentially dangerous security and compliance shortfalls. There are instances where this kind of freeform deployment is acceptable. in Teams, the whole system can quickly sprawl out of control. Without rules and policies to guide users on how, when, where and why they create, share, delete etc. That can quickly give users the impression that it’s a poor replacement for Skype for Business, hobbling its adoption and letting its considerable value go to waste. However, unless Teams is integrated into an organisation’s broader Microsoft 365 environment, 90% of that functionality simply doesn’t work. It brings a huge amount of additional collaboration capabilities to the table, including scheduling, file sharing, simultaneous document editing and more. Teams is not a one-to-one replacement for Skype for Business. Without this, chances are your Teams deployment will encounter one or more of these common pitfalls. It’s a business change that requires careful management and buy-in from stakeholders across the organisation to succeed. That makes its adoption much more than just an IT project. It’s also a symbiotic part of the broader Microsoft 365 ecosystem that has to be properly integrated and appropriately governed to (safely) deliver on its full potential. Teams is not just a new platform with new functionality that users need to get to grips with. If there was one lesson that lockdown taught organisations scrambling to accommodate a work-from-home workforce, it was that rushed and/or unplanned adoption of Microsoft Teams seldom goes well. And yes, we really do mean plan – contrary to popular belief, Teams adoption takes a lot more than just switching on the functionality and telling users to uninstall Skype for Business. That means the clock has officially started ticking for businesses running Microsoft 365 or Office 365 who have not yet begun to plan their migration over to Microsoft Teams. Skype for Business Server 2019 will remain supported until 2025, but no new features will be added. Microsoft has announced that support for Skype for Business will end on 31 July 2021. The time has finally come for good old Skype for Business to make way for its communication and collaboration successor – Microsoft Teams.
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